Damian Collins on managing client expectations in a changing environment

In this episode of Elite Broker, The Adviser talks to Damian Collins about how Momentum Wealth's end-to-end service offering and support team work closely with mortgage brokers to effectively manage client expectations. You'll also hear his thoughts on what it takes to provide excellent customer service amidst changes to lending and how the business is educating clients about the mortgage writing process. In this episode, find out: - How changes to mortgage policy have affected western states - Why Damian is encouraging clients to consider commercial property - How the business effectively manages client expectations http://www.theadviser.com.au