DANA OLIVER | Emotionally intelligent leadership and customer service #057

Dana Oliver used emotionally intelligent leadership at Medtronic to grow his business unit from $100million to $2billion in annual revenues. Sometimes, leadership looks like a self-advancing bully. Other times, leadership is an empowering opportunity for ownership and investment. As the Senior Director of Research & Development at Medtronic, Dana wrote a book, “Mantra Design”, revealing the secrets for profitable…