EPISODE · Aug 26, 2024 · 0 MIN
當完美與奧客相遇,究竟會碰撞出什麼火花?
from 超人行銷 · host 董正隆
在這個引人深思的片段中,揭示了那些對特定服務無法達到期望的顧客是如何滿足他們情緒的需要。即便是企業的運營宗旨與老板的人生使命有著明確方向,依然可能會遭遇外來的情緒發洩。從流浪狗的故事到乞丐的需求,這段討論让人重新思考服務業與顧客之間的關係。究竟是誰在控訴?是顧客還是提供者?
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當完美與奧客相遇,究竟會碰撞出什麼火花?
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