Data Challenges in Telecommunications

Sonya specializes in the areas of in-house legal/litigation practices and procedures, management of core-team efforts to implement policies, procedures and tools helping to mitigate risks associated with the preservation and production of electronically stored information thereby ensuring compliance with federal and state laws and regulations. Sonya is on the board of the Association of Certified E-Discovery Specialists (ACEDS).Key TakeawaysT-Mobile has created processes, workflows, and classification systems to deal with large amounts of employee and customer data in a highly regulated industry. Internally, about 4 million Slack messages and more than half a million emails are sent daily. The average employee has 50-100 gigabytes of email data. Sonja says it’s important to educate employees to make sure they understand their data is discoverable. Privacy is also a major part of handling data. Sonja says it is essential to conduct regular audits and trainings to assess needs and update access to information.One of the most difficult problems with data in the telecommunications industry is dealing with name changes and aliases. It can be hard to verify an identity.