Data, Contact, Customer Journey - making the most of digital

from RO-AR.com : Numbers, Nuances & Observations · host ROStrategy

In this full interview with Matt Whale from DebtStream we chatted about the most recent developments in Digital and Collections. This has clearly evolved from being a necessity for many companies to stay in business to now being a necessity for customers, so a need to stay in business.However, this is still evolving and there is now much more nuance and understanding of how digital is not an endpoint but a tool to help, and it needs to become embedded within the whole customer journey... The question is now personalization and orchestration.More insights and videos at https://www.ro-ar.com

What this episode covers

In this full interview with Matt Whale from DebtStream we chatted about the most recent developments in Digital and Collections. This has clearly evolved from being a necessity for many companies to stay in business to now being a necessity for customers, so a need to stay in business. However, this is still evolving and there is now much more nuance and understanding of how digital is not an endpoint but a tool to help, and it needs to become embedded within the whole customer journey... The...

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Data, Contact, Customer Journey - making the most of digital

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This episode is 37 minutes long.

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This episode was published on November 27, 2022.

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