David McGuinness | Head of Business Development, CRE | Motorola Solutions | Improving customer experience through building access

In this episode, host David Abrams is in conversation with David McGuinness, Head of Business Development, CRE at Motorola Solutions. David’s career journey began in the technology space as a consultant. He eventually transitioned into the software side of tech before landing at Openpath, and now at Motorola Solutions since being acquired. David learned early in his career the benefits of surrounding yourself with people smarter than you. He went on to share some advice that he received from one of his first mentors; Learn something new every day, teach someone something new every day, and have fun. We discussed the changing relationship between building operators and their tenants, in particular, how there is much more focus on the customer and adopting a hospitality approach to engagement. From the access control side, David suggested that flex space has emerged as a compelling channel for their client base. David provided a great overview and evolution of the building access industry and how it has been impacted by cloud computing and mobile connectivity. We could not ignore a discussion around the role of buildings in communities and the impact that changing consumer behaviors have had. We wrapped up our conversation with some thoughts on the use of building access technology in several different applications catering to different types of users. Subscribe to TEN so you never miss an episode of the Tenant Experience Network.