David Orr on leading with empathy and guest-centric experiences

In this episode we speak to David Orr, CEO of Resident Hotels. He discussed how and why Resident Hotels diversified into the mid-scale segment, and the benefits this brings, why hoteliers must consider lived-in experiences of guests when creating spaces, and why the sector must not forget the importance of empathy. This episode is sponsored by Howden, the global insurance broker and proud official front-of-jersey sponsor of The British & Irish Lions. As the Lions head out on tour, you’ll be seeing plenty of the Howden name, so what does that mean for your hospitality business? Whether you’re running a small country bed & breakfast, or overseeing an expanding chain, you and your guests are covered with Howden. There are 101 reasons why Howden’s great for hotels. From tailored policies to true peace of mind, Howden is here to back your business every step of the way. https://www.howdengroup.com/uk-en/sector/hospitality/hotels-and-guests-houses