David Zambrana on Humility in Leadership, and Listening to Those on the Frontlines

In this episode of Optimize Your Game, we sit down with David Zambrana, President and Chief Operating Officer of Jackson Health System, to explore what it truly means to lead with humility in today’s healthcare environment. With decades of experience leading complex organizations, David shares how intensely human leadership—rooted in trust, empathy, and a deep respect for frontline staff—can drive meaningful performance and lasting impact. From building culture to making better decisions by listening to the people delivering the results, David offers practical insights for professionals across industries who want to elevate their teams and cultivate efficacy as leaders.