Day 17 - Your Client's Journey with You

What this episode covers

This episode of Travel Agency in a Year discusses the client's journey with travel advisors, emphasizing the importance of mapping the client journey and maintaining consistency in service and marketing. It covers topics such as value add, onboarding, terms of service, payment authorization, post-booking support, communication during travel, and welcome home. The episode provides insights into developing a comprehensive client journey and ensuring consistency in service and marketing efforts.TakeawaysClient journey mappingConsistency in service and marketing

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Frequently Asked Questions

How long is this episode of Travel Agency in a Year?

This episode is 12 minutes long.

When was this Travel Agency in a Year episode published?

This episode was published on January 17, 2026.

What is this episode about?

This episode of Travel Agency in a Year discusses the client's journey with travel advisors, emphasizing the importance of mapping the client journey and maintaining consistency in service and marketing. It covers topics such as value add,...

Can I download this Travel Agency in a Year episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.