Day 17 - Your Client's Journey with You

from Travel Agency in a Year · host Rachel K

This episode of Travel Agency in a Year discusses the client's journey with travel advisors, emphasizing the importance of mapping the client journey and maintaining consistency in service and marketing. It covers topics such as value add, onboarding, terms of service, payment authorization, post-booking support, communication during travel, and welcome home. The episode provides insights into developing a comprehensive client journey and ensuring consistency in service and marketing efforts.TakeawaysClient journey mappingConsistency in service and marketing

Episode metadata supplied by the publisher feed · Published Jan 17, 2026

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Day 17 - Your Client's Journey with You

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This episode is 12 minutes long.

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This episode was published on January 17, 2026.

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