Day 37 - The TA's Client Journey Map

from Travel Agency in a Year · host Rachel K

Rachel K touches on the 6 basic phases of your clients' journeys from the moment they book the initial consultation through your Welcome Home review in this episode of the Travel Agency in a Year podcast. She mentions the importance of identifying your clients' potential pain points in each phase so you can create workflows that anticipate said pain points and elevate your services.

Episode metadata supplied by the publisher feed · Published Feb 6, 2026

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Day 37 - The TA's Client Journey Map

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