Day 37 - The TA's Client Journey Map

What this episode covers

Rachel K touches on the 6 basic phases of your clients' journeys from the moment they book the initial consultation through your Welcome Home review in this episode of the Travel Agency in a Year podcast. She mentions the importance of identifying your clients' potential pain points in each phase so you can create workflows that anticipate said pain points and elevate your services.

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Frequently Asked Questions

How long is this episode of Travel Agency in a Year?

This episode is 10 minutes long.

When was this Travel Agency in a Year episode published?

This episode was published on February 6, 2026.

What is this episode about?

Rachel K touches on the 6 basic phases of your clients' journeys from the moment they book the initial consultation through your Welcome Home review in this episode of the Travel Agency in a Year podcast. She mentions the importance of identifying...

Can I download this Travel Agency in a Year episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.