DBT 46 Erfolgreiche Kommunikation mit Kundinnen – mit Sina Kistner

from Mission Bestseller - Self-Publishing Strategien & Tipps

Telefonierst du in deinem Business (noch)? Auf jeden Fall bist du mit deinen Kunden und Kundinnen in der einen oder Form im Gespräch. Ich habe Sina Kistner, Telefontrainerin und Expertin für Kundenkommunikation eingeladen und wir haben uns darüber erhalten, wie erfolgreiche Kommunikation über Medien funktioniert In dieser Folge verraten wir dir: Ob es einen Unterschied machst, was du anhast, wenn du telfonierst Wie du dich gut auf Gespräche vorbereitest Welche Taktiken beim E-Mail-Schreiben und Chatten wirken Wie du mit einem Dialekt oder Akzent umgehst Wohin du beim Skypen schaust Ob Standardfloskeln hilfreich sind, oder nicht Was tun, falls es einmal unangenehm werden sollte Hier die Links, die wir im Podcast ansprechen und weiterführende zu Informationen, Tipps und Erfahrungsberichten rund um Bücher, eBooks und deinen Erfolg: Hier kommst du zu Sina Kistners Webseite http://kundenglücklichmachen.de und holst dir Sinas Geschenk „Drum prüfe, wer an Kunden sendet, ob er nicht deren Zeit verschwendet.“ 3 Tipps für erfolgreiches E-Mail-Schreiben! Hier findest du Sinas Hörbuch „Kunden glücklich machen – Erfolgreich am Telefon“ auf Amazon! Hier bekommst du deine gratis Anleitung »In 6 Schritten zu deinem Buch« eBook + E-Mail-Kurs: Jetzt gratis anfordern! Hier findest du Tom auf Facebook. https://www.facebook.com/buchundebookschreiben Hier kommst du direkt zu Toms Facebook-Gruppe rund ums Schreiben und Vermarkten von Büchern und eBooks. https://www.facebook.com/groups/Buchundebookschreiben/ Hier findest du »Toms Buch-TV« meinen Youtube-Kanal rund um Bücher und eBooks. https://www.youtube.com/channel/UCKoD5d7_GoclDswdhP1w0qA

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This episode was published on December 23, 2015.

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