De-Escalate: How to Calm an Angry Person in 90 Seconds or Less

De-Escalate: How to Calm an Angry Person in 90 Seconds or Less with Douglas Noll We live in an increasingly divided world and most of us have encountered our fair share of aggressive people and difficult confrontations. Fortunately, we now have the tools to become peacemakers and transform emotionally volatile situations and hurt feelings to calm, non-aggressive ones. Tested on prison inmates, De-Escalate offers a new set of social listening and communication skills, based on the latest findings in neuroscience and meditation. Along with practical exercises and scenario-based examples, each chapter focuses on specific themes, such as dealing with emotionally charged teenagers and frustrated coworkers. Doug Noll is a lawyer turned peacemaker, specializing in difficult, complex, and intractable conflicts. He graduated from Dartmouth College, earned his law degree at University of the Pacific McGeorge School of Law where he was a member of the law reivew, and earned his M.A. in Peacemaking and Conflict Studies from Fresno Pacific University.  For more information visit: http://dougnoll.com/ For a limited time your listeners in the USA can get DE-ESCALATE for FREE just pay shipping and handling using this link: http://dougnoll.com/de-escalate-free-book-offer ************************************************* For more information about BITEradio products and services visit: http://www.biteradio.me/index.html