De-Escalate: The Power of Emotional Listening

Season 03 Episode 09 Douglas E. Noll, JD, MA, left a successful career as a trial lawyer to become a peacemaker. His calling is to serve humanity on many levels, doing so as an award-winning author, teacher, trainer, and highly experienced mediator. In this episode, Doug tells the story of a divorced couple engaged in a dispute ostensibly about the use of money that had been in a trust fund, how their emotions had escalated the conflict, and the discovery of the power of affect labeling not only to resolve their dispute but also to change people’s lives.