De-Escalation: The Most Essential Management Skill of 202...

What this episode covers

In Season 3 of Your Brain at Work Live, we debuted with an episode on de-escalation, featuring Joe Smarro of the Emmy-nominated HBO documentary “Ernie and Joe, Crisis Cops.” At this point in Season 5, as the world attempts to reopen and we’re constantly bombarded with images and videos of situations that need to be de-escalated -- think about airlines, as one starting place -- we wanted to revisit the topic. This time, we discuss the neuroscience of de-escalation, and day-to-day strategies for bringing down the boil on a situation, with in-house experts Dr. Joy VerPlanck (Senior Insight Strategist, NLI), Dr. David Rock (CEO & Co-Founder, NLI), and Brian Uridge (Deputy Director Division of Public Safety & Security, University of Michigan Medicine).

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Frequently Asked Questions

How long is this episode of Your Brain at Work?

This episode is 42 minutes long.

When was this Your Brain at Work episode published?

This episode was published on August 2, 2021.

What is this episode about?

In Season 3 of Your Brain at Work Live, we debuted with an episode on de-escalation, featuring Joe Smarro of the Emmy-nominated HBO documentary “Ernie and Joe, Crisis Cops.” At this point in Season 5, as the world attempts to reopen and we’re...

Can I download this Your Brain at Work episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.