Dealership Leaders: Accountability Starts With You

Doug Tibben started his career as a journeyman ag technician. Today he's the President of Pattison Agriculture — one of the largest John Deere dealer groups in Canada, with 18 locations and 1,000 employees.In this conversation, Ryan and Doug talk about what it took to get there. Doug's path from the shop floor to the president's office spans more than 30 years and a series of roles that gave him a ground-level understanding of what it actually takes to run a dealership. He's led organizations at every level and served in leadership roles across several major industry associations — and the mindset he built along the way hasn't changed.Doug talks about why he believes accountability is singular and starts with you, how Pattison has built a culture of continuous improvement across 18 locations, what it takes to use customer feedback as a real leadership tool, and what he wishes more dealer leaders were paying attention to.This is Episode 1 of Dealership Leaders — a SATISFYD podcast series featuring real conversations with the executives driving the heavy equipment industry forward.Learn more about SATISFYD at satisfyd.com