Dealing with Difficult People : Roy Lilley

Please visit https://thebookvoice.com/podcasts/1/audiobook/364956 to listen full audiobooks. Title: Dealing with Difficult People Author: Roy Lilley Narrator: Timothy Andrés Pabon Format: Unabridged Audiobook Length: 3 hours 42 minutes Release date: May 28, 2019 Ratings: Ratings of Book: 3.67 of Total 3 Genres: Mental Health & Psychology Publisher's Summary: Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create. Dealing with Difficult People looks at difficult behavior – what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides brand new summary points for each chapter and the tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.