Dealing With Upset Parents - How Leaders Deal With It

Thair is an actual complaint form for parents. That national has a 100% guaranty on. More info later, let's jump into this. We are talking about disagreements and not actual safety or YPT issues. Parents get mad or upset for many reasons.  Personality or cultural differences  A preserved unfairness  Confronted with something that they don’t want  It’s just your turn… Self-resolving conflict – this is a solution that is handled by the upset person over time.  Cooperative Resolutions – First off, everyone in scouting and families of the scouts is bound by the scout oath and law. These are the ground rules which we live by. This is a foundation of trust and familiarity. The most important skill as a leader is “Active Listening”. (Courteous)  A conscious effort to listen must be made to learn all the facts of an issue.   Filter out fealing statements or derogatory assumptions as these are the emotions and not the issue.  Don’t shut down or walk away. (Not Friendly, & Kind)  Determine if they want a response from you. They will ask when they're ready, but they may not be ready to hear what you say.  Restating the issue may be needed to start a solution with understanding.  The most important question is “What do you want?” • The answer to this question is the solution to the conflict. The Wood Badge “Managing Conflict” training is a good resource for leaders to handle conflicts. You should go to Wood Badge!             -  -  -  -  -  -  -  -  -  -    GO TO WOOD BADGE !    -  -  -  -  -  -  -  -  -  -   The complaint form with the 100% warranty is… The Adult Application! "Thiers no problem, if your part of the solution."