Dealing with Upset Patients
Episode 176 of the Bulletproof Dental Practice podcast, hosted by Bulletproof Dental Practice, titled "Dealing with Upset Patients" was published on October 22, 2020 and runs 23 minutes.
October 22, 2020 ·23m · Bulletproof Dental Practice
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Episode Description
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Bulletproof Dental Practice Podcast Episode 176
Hosts: Dr. Craig Spodak & Dr. Peter Boulden
Key Takeaways
- Introduction
- Values
- Verbiage Is Everything
- Validate Concerns
- Post-Operative Calling
- Alignment Issue
- Team First
References
Tweetables:
Communication is either a loving response or a cry for help. Dr. Craig Spodak
People just want to be understood. Dr. Peter Boulden
Payback is best served cold. Dr. Peter Boulden
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