Debra Chantry-Taylor: Change the Person or Change the Person

In this episode of Better Business, Better Life, host Debra Chantry-Taylor tackles one of the hardest parts of leadership, dealing with underperforming employees. With honesty and compassion, she explains why avoiding tough conversations only damages trust, culture, and team morale. Debra introduces practical EOS tools like the People Analyser and the SBI (Situation, Behaviour, Impact) model to help leaders give clear, kind, and effective feedback. She explores how to balance courage with compassion, offering coaching and support where improvement is possible, and guiding respectful exits when it’s not. Packed with real-world stories, including how one business boosted performance by 20% after making a difficult staffing change, this episode is a must-listen for any leader who wants to strengthen trust, improve culture, and lead with confidence. Because great leadership isn’t about avoiding discomfort, it’s about doing what’s right for the business and the people in it. CONNECT WITH DEBRA: ___________________________________________ ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: ⁠[email protected] ⁠ ►See how she can help you: https://businessaction.co.nz/ ►Claim Your Free E-Book: https://www.businessaction.co.nz/free-e-book/ ____________________________________________ Episode 245 Chapters: 00:00 – Introduction 00:38 – Handling Persistent Performance Issues in Leadership 02:12 – Reasons for Avoiding Tough Decisions 04:10 – Using the People Analyser Tool 07:51 – Radical Candour and Specific Feedback 09:58 – Changing the Person or the Role 11:46 – Reflecting and Taking Action 14:05 – Final Thoughts and Resources