EPISODE · Aug 5, 2025 · 20 MIN
Decoding Emotional Intelligence: How to Use EQ to Lead Effectively in FM
from Connected FM · host Becky Spohn, Cherish Johnette, Elizabeth Shelton
In today's episode, Becky Spohn and Cherish Johnette delve into emotional intelligence (EQ) and its significance in professional settings. Together they discuss EQ's components as defined by Daniel Goleman: self-awareness, self-management, social awareness, and relationship management. They also address misconceptions about EQ, share personal experiences and emphasize the importance of empathy and effective communication in resolving conflicts.Sponsor:This episode is sponsored by ODP Business Solutions! Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org
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What this episode covers
Becky Spohn and Cherish Johnette unpack how emotional intelligence (EQ) shapes effective leadership and communication. From debunking EQ myths to emphasizing empathy and self-awareness, they share real-life lessons from decades in the field.
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Decoding Emotional Intelligence: How to Use EQ to Lead Effectively in FM
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