Deep Dive Into The Guest Experience With Michael Brown

from Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates · host Ovation

Send us Fan MailMichael Brown has over 30 years experience in the restaurant industry and is a master in guest experience. Having owned Chick-Fil-A locations for about 14 years then working alongside Flying Biscuit and Bojangles, Michael knows his fried chicken. With his most recent role as Sr. director of guest experience at Zaxby's, Michael brings his expertise in internal and external guest experience executions to this weeks episode of Give An Ovation!On the episode, Michael and host, Zack discuss:Optimizing guest dataDefining true loyaltyThe correlation of guest experience and revenueAnswering to the guestMoreThanks, Michael!

What this episode covers

Send us Fan Mail Michael Brown has over 30 years experience in the restaurant industry and is a master in guest experience. Having owned Chick-Fil-A locations for about 14 years then working alongside Flying Biscuit and Bojangles, Michael knows his fried chicken. With his most recent role as Sr. director of guest experience at Zaxby's, Michael brings his expertise in internal and external guest experience executions to this weeks episode of Give An Ovation! On the episode, Michael and ...

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Deep Dive Into The Guest Experience With Michael Brown

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How long is this episode of Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates?

This episode is 18 minutes long.

When was this Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates episode published?

This episode was published on January 30, 2023.

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