Delight is a deposit strategy

🎙️ "Delight is a deposit strategy."In this episode of One Vision Podcast, Angela Scott, Sales Enablement leader at Zions, joins host Theodora Lau, to discuss her idea that “delight is a deposit strategy,” arguing banks can win deposits by creating intuitive, responsive, and even enjoyable experiences that make money movement easy, especially when digital experiences are constrained by shared core and app vendors. They get into: Why delight isn’t fluffWhy the best deposit strategy makes money easy to move in and outThe chick-and-egg trap of building on the same handful of core and app providersFinancial literacy, and why communities shouldn’t bear the burdenWhy we need to make banking more legibleAngela stresses balancing efficiency and humanity through employee, digital, and brand experience to build trust. 💬 "If you want deposits, you have to bring the right environment to set them free."🎧 Listen now wherever you get your podcasts.Keywords: Fintech, FinancialServices, Banking Industry, Financial Inclusion, Financial Literacy 00:00 Welcome and Introductions01:05 Delight as Deposit Strategy04:43 Banking UX and Vendor Limits07:16 Neobank Story and Micro Delights11:46 Angela’s Origin Story17:22 Inclusion and Literacy Work25:29 Digital Efficiency vs Human Touch33:02 Brand Experience and Differentiation36:56 Takeaways and GoodbyeMore about our guest 🌐Angela Scott on LinkedIn: https://www.linkedin.com/in/angela-scott-a2348827/ More about our host and One Vision Podcast 🌐Theodora Lau on LinkedIn: https://www.linkedin.com/in/theodoralau/ 🌐Banking on (Artificial) Intelligence (book): https://www.bankingonaibook.com/ 🌐Unconventional Ventures (company): https://www.unconventionalventures.com/ 🌐Listen to all One Vision Podcast episodes by visiting: https://shows.acast.com/one-vision One Vision Podcast is a fintech, banking, and AI podcast hosted by Theodora Lau (Founder, Unconventional Ventures; author of Banking on (Artificial) Intelligence). One Vision goes beyond the headlines on AI, agentic commerce, digital banking, financial inclusion, and the future of money — with founders, analysts, venture capitalists, technologists, and operators building the next chapter of financial services. New episodes weekly. Featured guests include leaders from Ant, bunq, J.D. Power, Forrester, IBM, Microsoft, Salesforce, SAS, SAP, and Wall Street Journal. Recognized in American Banker's Top 20 Most Influential Women in Fintech. Hosted on Acast. See acast.com/privacy for more information.