Delivering a better omnichannel customer experience with ...

What this episode covers

In this week’s Insights Unlocked, Liz Miller from Constellation Research chats with Andy Parquette, a senior UX designer at Panera Bread, about the ever-evolving landscape of experience research, innovation, and the challenges of designing digital experiences for diverse audiences. Their conversation took place at The Human Insight Summit (THiS) in Seattle last month. Panera's small UX team aims to support customers across their entire journey, from home or work to the restaurant and back; from research to visual design. “The sun never sets on what UX touches,” said Parquette, a senior UX designer at Panera Bread. That investment has paid off. According to its parent company, Panera Bread continues to expand its leading digital capabilities, which today account for 51% of total sales, while increasing its loyalty base to 53 million members and launching an innovative loyalty subscription model that has resulted in 25% of all Panera transactions now coming from Unlimited Sip Club members.

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Frequently Asked Questions

How long is this episode of Insights Unlocked?

This episode is 18 minutes long.

When was this Insights Unlocked episode published?

This episode was published on September 25, 2023.

What is this episode about?

In this week’s Insights Unlocked, Liz Miller from Constellation Research chats with Andy Parquette, a senior UX designer at Panera Bread, about the ever-evolving landscape of experience research, innovation, and the challenges of designing digital...

Can I download this Insights Unlocked episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.