PODCAST · technology
Insights Unlocked
by UserTesting
What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results? Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for marketing, product, UX and CX leaders, each episode delivers actionable insights to help you create customer-first strategies and stay ahead in today’s competitive landscape. Each episode is about 30 minutes long. From optimizing product launches to leveraging AI for smarter workflows, Insights Unlocked is your go-to resource for designing experiences that resonate, drive loyalty, and achieve business results. Guests include influential leaders like Brian Solis, April Dunford, Kate Towsey, Jacob Nielsen, Teresa Torres, and Judd Antin among others, offering their expertise in CX, UX, and innovation. The podcast also highlights strategi
Episodes
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How to build AI customer research workflows without losing the human touch
Episode web page: https://bit.ly/4zzktjl Episode summary: In this episode of Insights Unlocked, Nathan Isaacs chats with Caitlin Sullivan, founder of AI Customer Research, about how product, UX, and research teams can move beyond one-off AI prompts to build reliable, repeatable workflows that...
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What great product managers do differently in the age of AI
Episode web page: https://bit.ly/4hyuZBr Episode summary: In this episode of Insights Unlocked, UserTesting’s Mike Mace talks with Julia Barham, product executive, longtime product leader and author of The Product Management Playbook, about what it takes to build products customers actually...
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The hidden cost of letting AI think for your customers
Episode web page: https://bit.ly/4ddeZlN Episode summary In this episode of Insights Unlocked, Nathan Isaacs talks with media futurist and author Jack Myers about how leaders can embrace AI without outsourcing the distinctly human qualities that drive better decisions, stronger customer...
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A New Name for What’s Next
Episode web page: https://bit.ly/4hjhw0g Episode summary In this special episode of Insights Unlocked, host Nathan Isaacs sits down with CEO Eric Johnson and Chief Marketing Officer Johann Wrede to introduce Auros, the new parent brand for UserTesting, and explore why the company is expanding its...
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The 80% problem: What AI still needs from humans
Episode web page: https://bit.ly/4AkBzTc Episode summary: In this episode of Insights Unlocked, host Jennifer Artabane talks with Ranjitha Kumar, UserTesting’s Chief Scientist, and Jason Giles, UserTesting’s Vice President of Customer Intelligence, about a question that becomes more important as…
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AI can help you build faster. It can’t tell you what’s worth building.
Episode web page: https://bit.ly/4ywaHhh Episode summary In this episode of Insights Unlocked, Mike Mace, Director of Solution Marketing at UserTesting, talks with veteran product leader, author, and executive coach Rich Mironov about what AI-powered development really means for product teams—and...
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The AI design trap: Why shipping faster isn’t enough
Episode web page: https://bit.ly/4cqygzK Episode summary: In this episode of Insights Unlocked, host Jason Giles talks with Roger Wong, former Head of Design at BuildOps and an independent design consultant whose career spans Apple, Microsoft, Samsung, and startups, about what AI is (and isn’t)...
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Stop staying in your lane: How AI is reshaping product teams
Episode web page: https://bit.ly/4gt1TTy Episode summary: In this episode of Insights Unlocked, Nathan Isaacs sits down with UserTesting Chief Scientist Ranjitha Kumar and Vice President of Customer Intelligence Jason Giles to explore how AI is reshaping the product development lifecycle—and what...
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AI is making UX research faster. But are we asking the right questions?
Episode web page: https://bit.ly/4qpHthC Episode summary: In this episode of Insights Unlocked, Lija Hogan chats with Nick Cawthon, founder of Gauge and a veteran UX researcher, designer, and strategist, about what happens to UX research when AI makes it dramatically faster and easier to build...
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UX for AI: why building faster is no substitute for building the right thing
Episode web page: https://bit.ly/4wqOtMn Episode summary In this episode of Insights Unlocked, UserTesting’s Mike Mace sits down with AI product strategist, UX thought leader, and UX for AI author Greg Nudelman to explore how AI is reshaping the role of UX and product professionals—and what teams...
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What a wedding DJ can teach you about user research
Episode web page: https://bit.ly/4hS9ls9 Episode summary In this episode of Insights Unlocked, Rachel Blackburn sits down with Marc Majers, Head of User Research at Progressive Insurance, UX educator, author, and host of the UX Pathways podcast, to explore what separates great user experiences…
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How to avoid cultural blind spots in AI-powered customer research
Episode web page: https://bit.ly/4besnoH Episode summary AI can summarize customer feedback in seconds—but can it truly understand what customers mean? In this episode of Insights Unlocked, Jason Giles sits down with Chui Chui Tan, cultural strategist, founder of Beyō Global, and author of…
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The mindset shift that turns UX research into a strategic business advantage
Episode web page: https://bit.ly/4fsY5jb Episode summary What does it really mean for UX research to have "a seat at the table"? According to Paul Humphrey, head of UX Research Practice at Next, it has less to do with presenting to executives and more to do with helping the people making product...
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How to build agentic AI your customers will actually trust
Episode web page: https://bit.ly/4fjSOKR Episode summary: In this episode of Insights Unlocked, Mike Mace chats with Chase Keaten, senior research manager at Walmart, about the tension shaping how researchers, designers, and builders are learning to work with AI. Chase shares why he thinks the...
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AI can build anything. It still needs someone to point the way.
Episode web page: https://bit.ly/4fvszkT Episode summary: In this episode of Insights Unlocked, Nathan Isaacs sits down with three UserTesting voices—Lija Hogan, Amrit Bhachu, and Mike Mace—for a roundtable on the conversations they're hearing most often from enterprise leaders in the back half…
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Who owns the customer when AI does the shopping?
Episode web page: https://bit.ly/4vcJe2e Episode summary: In this episode of Insights Unlocked, Nathan Isaacs sits down with Matt Howland, president and chief product/engineering officer at Cordial and chair of the working group behind the Shopper Context Protocol (SCP), to unpack what's really…
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How to close the growth gap: turning customer insights into business results with Robyn Bolton
Episode summary: In this episode of Insights Unlocked, Nathan Isaacs sits down with Robyn Bolton, founder of Mile Zero and author of Unlocking Innovation: A Leader's Guide to Turning Bold Ideas into Tangible Results, to explore why innovation fails so often inside successful companies—and what...
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Future-proofing your UX research career with Meltem Naz Kaso
Episode web page: https://bit.ly/4uBmCIp Episode summary: In this episode of Insights Unlocked, host Amrit Bhachu sits down with Meltem Naz Kaso—UX career coach, former UX research leader, and educator—to explore what it takes to build a resilient and meaningful career in an era of rapid...
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AI can build almost anything now. That’s the problem.
Episode web page: https://bit.ly/4v2S1Vf Episode summary: In this episode of Insights Unlocked, host Mike Mace sits down with product operations and AI strategy leader Katie Robblee to explore how artificial intelligence is reshaping the product development lifecycle (PDLC)—and why many...
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When AI can build anything, knowing what to build is everything
Episode web page: https://bit.ly/3QpApnq Episode summary: In this special recap episode of Insights Unlocked, host Nathan Isaacs shares key insights and standout moments from Crafted Seattle, UserTesting's annual event for product leaders, designers, researchers, and customer experience...
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Designing trustworthy AI with the Sense, Shape, Steer framework
Episode web page: Episode summary: In this episode of Insights Unlocked, Nathan Isaacs sits down with Bansi Mehta, founder and CEO of Koru UX, to explore how product and UX teams can design more thoughtful, trustworthy AI experiences using her Sense, Shape, Steer framework. As organizations race…
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AI made design faster. Now leaders need to make it better.
Episode web page: https://bit.ly/42TFjM4 Episode summary: In this episode of Insights Unlocked, Manú Bartlett speaks with Pedro Hernandez, advocacy manager for EMEA and Latin America at Figma, about how AI is reshaping design, leadership, and the future of creative work. Drawing from more than 15...
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Is speed is hurting your creativity in design?
Episode web page: https://bit.ly/4usbxdt Episode summary:In this episode of Insights Unlocked, host Jason Giles sits down with design leadership coach Andy Polaine to explore what it really means to be a designer in an age of AI, speed, and constant delivery pressure. Drawing on decades of...
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From SaaS to retention as a service: how AI is changing customer success
Episode web page: https://bit.ly/4d9cvE4 Episode summary In this episode of Insights Unlocked, Nathan Isaacs sits down with Gainsight SVP and UnChurned host Josh Schachter to explore how AI is transforming customer success—from scaling feedback collection to redefining retention as an...
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Designing with AI: speed is up—are solutions?
Louis Rosenfeld and Llewyn Paine join the show to discuss the upcoming Designing with AI conference and explore how AI is reshaping UX design, workflows, and the future role of designers. Listeners can save $75 on their registration. Use code: INSIGHTS75 Episode web page: https://bit.ly/4cJ7Xp4...
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Business storytelling with AI that drives clarity and trust with Gabrielle Dolan
Episode web page: https://bit.ly/3QyiQBi Episode summary: In this Insights Unlocked episode, Nathan Isaacs sits down with Gabrielle Dolan, global expert on business storytelling and author of Story Intelligence, to explore how authentic storytelling helps leaders communicate with clarity, build...
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The truth about consumer insights marketing with Archer's Andrew Thomas
Episode web page: https://bit.ly/4tCByqh Episode summary: In this episode of Insights Unlocked, Nathan Isaacs sits down with Andrew Thomas, head of marketing at Archer, to explore how deeply understanding consumer behavior—not just data—drives effective brand building and sustainable growth.…
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From Velcro to glue: Designing workplace connections that stick with Stephen Baer
Episode web page: https://bit.ly/3Odmj7r Epsiode description In this episode of Insights Unlocked, Nathan Isaacs sits down with Stephen Baer, author of Stickology: How to Build Unbreakable Connections with Employees and Customers for Life, to explore why engagement is the true engine behind...
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Your UI might already be obsolete as AI reshapes customer experience
Episode web page: https://bit.ly/4sPOsRj Episode summary In this episode of Insights Unlocked, Nathan Isaacs is joined by Mike Mace and Michael Domanic to explore how AI is fundamentally reshaping customer experience, user journeys, and digital strategy. From the rise of conversational interfaces...
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The truth about UX research for AI (it’s not just about usability) with Priyanka Kuvalekar
Episode web page: https://bit.ly/47II2Ll Episode summary: In this episode of Insights Unlocked, host Lija Hogan sits down with Priyanka Kuvalekar, senior UX researcher at Microsoft, to explore how AI is reshaping user experience research and what it takes to build trustworthy, human-centered AI...
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How great product teams use customer insights differently with Jeff Lash
Episode web page: https://bit.ly/4bC3uCy Episode summary:In this episode of Insights Unlocked, host Mike McDowell sits down with Jeff Lash, VP of Product Management at Insperity, to explore how product leaders can turn customer insight into smarter decisions and better outcomes. Drawing on…
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Measuring the ROI of Customer Insights with UserTesting's Dave Kerry
Episode web page: https://bit.ly/4rZmjXj Episode summary: In this episode of Insights Unlocked, Nathan Isaacs sits down with Dave Kerry, UserTesting’s Global Value Engineering Director, to tackle one of the most persistent challenges facing research and insights teams: proving ROI. Drawing on...
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Designing for frontline workers in a digital world with Samsara's Andrew Ackermann
Episode web page: https://bit.ly/4baZCZ9 Episode summary In this episode of Insights Unlocked, host Blair Fraser sits down with Andrew Ackermann, VP of Product Design at Samsara, to explore what it really takes to design technology for frontline workers—the people powering the physical economy....
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Speed is no longer the constraint in product design—judgment is | Figma's Andrew Hogan
Episode web page: https://bit.ly/4sg3a3k Episode summary: In this episode of Insights Unlocked, Jason Giles sits down with Andrew Hogan, who leads insights at Figma, to explore what the future of design looks like as AI reshapes product development. Drawing from Figma’s State of Design 2026…
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How staff designers can lead without being managers with Catt Small
Episode web page: https://bit.ly/4tH0nSl Leading without the title: The real power of the staff designer What does it take to grow your impact as a designer—without becoming a manager? In this episode of Insights Unlocked, host Jason Giles sits down with Catt Small, staff product designer, game...
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How TruStage's design team operationalized UX research
Episode web page: https://bit.ly/4k9H4fT Episode summary: In this episode of Insights Unlocked, design and research leaders from TruStage share how they transformed UX research from an inconsistent, ad-hoc effort into a scalable, trusted practice embedded directly within their design team.…
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From doing research to leading it: how UX research creates real business impact with Emmanuelle Savarit
Episode web page: https://bit.ly/4knVwkM Episode summary: What does it really take to move from doing UX research to leading it? In this episode of Insights Unlocked, host Amrit Bhachu sits down with Emmanuelle Savarit, a global UX research leader, author, and podcast host, to unpack what…
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How to rethink creative productivity without burning out with Natalie Nixon
Episode web page: https://bit.ly/4k9H4fT Episode summary: In this episode of Insights Unlocked, Nathan Isaacs chats with Natalie Nixon, creativity strategist, author, and CEO of Figure 8 Thinking, about her transformative framework for redefining productivity in the modern workplace. Drawing from...
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Powering smarter research: what the UserTesting acquisition of User Interviews signals for UX research
Episode web page: https://bit.ly/3LR63bd Episode summary: In this special episode, guest host Kate Towsey—ResearchOps thought leader and founder of the Cha-Cha Club—sits down with Baran Erkel, Chief Strategy Officer at UserTesting, and Basel Fakhoury, CEO and co-founder of User Interviews, to...
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How digital banking trends in 2026 are bringing humanity back to finance
Episode web page: Episode summary: In this episode of Insights Unlocked, host Nathan Isaacs sits down with Amy Wigdahl, principal solution marketing manager at UserTesting, to discuss the trends transforming the banking and fintech landscape as we approach 2026. Amy shares how financial...
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From novelty to necessity: Smarter AI strategies for retail with Phillip Jackson
Episode web page: https://bit.ly/3Ys2J9d Episode description: In this episode of Insights Unlocked, Phillip Jackson, CEO and co-founder of Future Commerce, joins the show to explore how commerce is fundamentally shaped by culture, not just technology. Phillip dives into how leading brands use AI…
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2026 trends in CX and UX research with Lija Hogan and Amrit Bhachu
Episode web page: https://bit.ly/4jpvb55 Episode description: In this episode of Insights Unlocked, I flip the mic on two of the podcast’s regular co-hosts: Lija Hogan and Amrit Bhachu, both Principals of Experience Research Strategy here at UserTesting. Together, they dive into the evolving...
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The future of customer insights starts in 2026
Episode web page: https://bit.ly/3MWTjzQ Episode description: In this forward-looking episode of Insights Unlocked, Mike McDowell returns to the mic to share what’s ahead for UserTesting in 2026—and it’s all about speed, scale, and smarter insights. Mike and host Nathan Isaacs dive into the…
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Why the evolving role of designers changes everything with Lacey Fabrizio
Episode page: https://bit.ly/3KT962a As we head into 2026, design is no longer just about aesthetics—it’s about strategy, collaboration, and customer empathy. In this episode of Insights Unlocked, Nathan Isaacs sits down with Lacey Fabrizio, Principal Solution Marketing Manager at UserTesting, to...
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Why AI in user research isn’t replacing real people (yet) with Mario Callegaro
Episode web page: https://bit.ly/3KUDMzV Episode description: In this episode of Insights Unlocked, host Amrit Bhachu sits down with Mario Callegaro, founder of Callegaro Research and a leading expert in survey methodology and AI-augmented research. Mario brings a wealth of experience from his 15...
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Design for AI or disappear with UserTesting's Mike Mace
Episode web page: https://bit.ly/4rA1kKW Episode summary: In this episode of Insights Unlocked, host Nathan Isaacs sits down with Mike Mace, Executive Business Strategist at UserTesting, to explore a major shift already underway in the tech landscape: the rise of AI-powered conversational...
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Redefining a beloved brand: What Zoom’s transformation teaches modern business leaders
Episode page: https://bit.ly/44hNGCc Episode description: In this episode of Insights Unlocked, Zoom CMO Kim Storin joins host Johann Wrede for a candid conversation about the realities of leading through transformation. Kim shares why change is harder than most leaders admit and how Zoom is...
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Innovation-ish: Practical tools for everyday innovators
Episode web page: https://bit.ly/49ucDxK Episode summary: In this episode of Insights Unlocked, UserTesting’s VP of Design Jason Giles sits down with Tessa Forshaw and Rich Braden—co-authors of Innovation-ish and longtime instructors of design thinking at Harvard and Stanford—to explore what…
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How customer-centric marketing fuels real growth
Episode web page: https://bit.ly/3XIsfGJ ----------------------- Episode summary: In this episode of Insights Unlocked, Nathan Isaacs talks with marketing powerhouse Bill Macaitis—former CMO of Slack, Zendesk, and Salesforce—about how B2B companies can scale efficiently by prioritizing customer...
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What most marketers miss about marketing effectiveness with Sorin Patilinet
Episode web page: https://bit.ly/49xoJWL ----------------------- Episode summary: What does it really mean for marketing to be "effective" in today’s complex, data-rich environment? In this episode of Insights Unlocked, Sorin Patilinet—PepsiCo’s Global Marketing Insights leader and author of...
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ABOUT THIS SHOW
What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results?
Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for marketing, product, UX and CX leaders, each episode delivers actionable insights to help you create customer-first strategies and stay ahead in today’s competitive landscape. Each episode is about 30 minutes long.
From optimizing product launches to leveraging AI for smarter workflows, Insights Unlocked is your go-to resource for designing experiences that resonate, drive loyalty, and achieve business results. Guests include influential leaders like Brian Solis, April Dunford, Kate Towsey, Jacob Nielsen, Teresa Torres, and Judd Antin among others, offering their expertise in CX, UX, and innovation. The podcast also highlights strategi
HOSTED BY
UserTesting
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Frequently Asked Questions
How many episodes does Insights Unlocked have?
Insights Unlocked currently has 251 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Insights Unlocked about?
What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results? Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for...
How often does Insights Unlocked release new episodes?
Insights Unlocked publishes regularly with 251 episodes available. Check the episode list for the typical release schedule.
Where can I listen to Insights Unlocked?
You can listen to Insights Unlocked on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Insights Unlocked?
Insights Unlocked is created and hosted by UserTesting.
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