Delivering a personalized customer experience the Zappos Way - Interview with Alex Genov of Zappos

from Punk CX: Customer Experience Insights with Adrian Swinscoe · host Adrian Swinscoe

Delivering a personalized customer experience the Zappos Way - An interview with Alex Genov, Head of Customer Research for Zappos.com. I spoke to Alex when I was in Las Vegas in June and talked to him about Zappos, personalization, what many folks are getting wrong, what Zappos has learnt with their personalization efforts and where they are headed.

Episode metadata supplied by the publisher feed · Published Nov 26, 2019

Embed this episode

Attribution link and audio player

NOW PLAYING

Delivering a personalized customer experience the Zappos Way - Interview with Alex Genov of Zappos

0:00 39:51

1×

No transcript for this episode yet

We transcribe on demand. Request one and we'll notify you when it's ready — usually under 10 minutes.

Share this episode

Similar Episodes

No similar episodes found.

Similar Podcasts

No similar podcasts found.

Frequently Asked Questions

How long is this episode of Punk CX: Customer Experience Insights with Adrian Swinscoe?

This episode is 39 minutes long.

When was this Punk CX: Customer Experience Insights with Adrian Swinscoe episode published?

This episode was published on November 26, 2019.

Can I download this Punk CX: Customer Experience Insights with Adrian Swinscoe episode?

Yes. Use the download control on the episode player to save the publisher-provided media file.

URL copied to clipboard!