Delivering End-to-End Memorable Experiences in the Travel & Hospitality Industry

In this podcast, hosted by Michael DeSalles, Principal Analyst at Frost & Sullivan, Becky Ploeger, Global Head of Hilton Reservations – Customer Care & Sales Support, and Hemal Shah, Head of Travel, Hospitality & Logistics Practice at Sutherland, discuss how hospitality organizations are redefining end-to-end customer experience through seamless, personalized, and technology-enabled journeys.What You’ll LearnHow Hilton and Sutherland are transforming reservations into a seamless, end-to-end experience that drives both customer satisfaction and revenue growthThe role of AI and automation in enhancing efficiency while preserving human empathyHow leading hospitality brands are elevating reservations into a strategic CX and revenue driverBest practices for delivering seamless omnichannel experiences across voice, chat, and digitalHow data and analytics enable personalization at scaleStrategies to build operational agility and maintain service excellence during demand fluctuationsThe importance of strategic partnerships in accelerating innovation and transformation SpeakersBecky PloegerGlobal Head, Hilton Reservations – Customer Care & Sales Supporthttps://www.linkedin.com/in/becky-ploeger/Hemal ShahHead of Travel, Hospitality & Logistics Practice – Sutherlandhttps://www.linkedin.com/in/shah-hemal/HostMichael DeSallesPrincipal Analyst, Frost & Sullivanhttps://www.linkedin.com/in/michael-desalles-82519114/ Hosted on Acast. See acast.com/privacy for more information.