Delivering first-class customer service - a law firm's perspective - Interview with QuastelMidgen

Today’s interview is with Michael Haringman and David Quastel of QuastelMidgen, a law firm in London. Michael is the firm’s senior partner and David is the firm’s managing partner. They join me today to talk about doing things differently in the legal industry, their model of partner led service and what it means to deliver 'first-class service'. This interview follows on from my recent interview: Looptail and changing the world through fully engaged employees and customers – Interview with Bruce Poon Tip – and is number eighty eight in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate, become more social and deliver better service.