Delivering omni channel experiences that create memorable relationships - Interview with Janelle Matthews of Genesys

Today’s interview is with Janelle Mathews, senior VP for solutions at Genesys, a customer experience platform provider, which empowers companies to create exceptional omnichannel experiences, journeys and relationships. Janelle joins me today to talk about Genesys, the work they do and how they are helping their clients improve service and both the customer and employee experience. This interview follows on from my recent interview – The Contest and getting everyone involved in delivering the best customer experience – Interview with David Kalt of Reverb.com – and is number 189 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate and delivering great service and experience to their customers.