Delivering Smiles Every Time: A Case Study

1-800-FLOWERS.COM, Inc., an international player in gifting, wanted to offer a world-class experience to it's increasingly demanding customers. Beyond innovative use of retail technology, it required reimagining processes, removing siloed thinking, and building a conducive organizational culture. Learn how the Business and IT leaders, along with their partners and teams, stepped up to deliver smiles every time. Guest: Arnie Leap, Chief Information Officer , 1-800-Flowers.com Guest Bio: https://www.ciotalknetwork.com/contributor/arnie-leap/ More on this Episode: https://www.ciotalknetwork.com/delivering-smiles-every-time-a-case-study/ More on Retail: https://www.ciotalknetwork.com/topics/retail/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/

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Delivering Smiles Every Time: A Case Study

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