Delivering solutions for the NHS with Nick Costa

Formed 60 yeasts ago, Ramsay Health care work across many health care sectors and within many continents of the world. In the UK they operate 37 hospital units after entering the UK healthcare market 15 years ago.Nick Costa has worked in healthcare for 17 years and previous had roles in the logistics, retail and manufacturing sectors. His approach and interest is in providing a great customer focus and making a difference. The company works as a partner with the local NHS organisations - UK wide it is responsibility for 3% of NHS elective activity.Ramsay bases itself on clinical excellence; focus on logistics and ensuring it support to staff well. In the recruitment phase clarity on roles and expectations is important; recruit for behaviours and values base and include into the team environment within the recruitment process to ensure a great “fit”. Operating across so many units and a large geography, maintaining a good culture in the organisation needs: 1) team events to bring people together. 2) ensure customer feedback is provided to each operating unit. 3) support local leadership teams to lead with clear expectations. 4) ensure the executive team are visible and out and about. 5) cluster units together to provide leadership and operational support 6) ensure everyone is aligned through the strategic intent, down to units and personal objectives 7) great communication 8) keep hierarchy flatNick describes his leadership approach, what has supported him and what helps him keep a healthy balance to sustain himself.Looking ahead, Nick describes how we need to break down the barriers between the NHS and the independent sector. The independent sector must and wants to, train more and provide the space and activity to ensure that happens. The IS world can do more to share great practice and extend what is does on behalf of the NHS.Finally Nick describes how accountability and responsibility in our organisations and the NHS needs to be strengthened.Website:https://www.ramsayhealth.co.uk/](https://www.ramsayhealth.co.ukLinkedin:https://www.linkedin.com/in/nick-costa-22b85a20?utm\_source=share&utm\_campaign=share\_via&utm\_content=profile&utm\_medium=ios\_app](https://www.linkedin.com/in/nick-costa-22b85a20?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app) Matthew Winn, podcast host and an experienced leader in healthcare in the UK.