Delivering Value in FM: Balancing Cost, Care, and Client-First Strategies

Today host Ross Green, Head of Business Development & Commercial Management at C&W Services, sits down with Shanil Patel, the Senior Director at Cushman & Wakefield, and Charles Ng, the Vice President of Innovation and Technology at Primech A&P. Together they explore the commercial aspects of facility management (FM), focusing on the balance between manpower and technology. The discussion covers training, managing costs and client expectations, highlighting post-COVID challenges, government regulations, and the shift towards outcome-based contracts. Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org