EPISODE · May 9, 2022 · 30 MIN
Delivering WOW Through Service with Ryo Zsun from Zappos
from Business Transformation Pitch with The CX Goalkeeper
The CX Goalkeeper had the great opportunity to interview Ryo Zsun LinkedIn Headline: The Culture Maestro at Zappos | Speaker | Company Culture | Customer Experience Highlights: 00:00 Game Start 01:00 Ryo's introduction 02:30 Ryo's values 03:38 Why are you working for Zappos? 06:22 What motivate you and all the Zapponians to deliver WOW every day? 07:40 How you wow-ed your customers? (internal example) 10:08 The definition of Service Excellence 11:30 Customer Service examples 18:45 Why calling Zappos? 20:15 Is there a next level in service for Zappos? 22:41 The future of Customer Service 24:15 Book Suggestion 26:41 Ryo's contact details 27:45 Ryo's Golden Nugget 28:41 End of the Game … and much more all information on: www.cxgoalkeeper.com/RyoZsun Ryo's Contact Details: www.zappos.com https://www.linkedin.com/in/ryozsun/ Ryo's Golden Nugget: "…if I had to give you a thought to put in your mind, ask yourself… How will I Wow today?" Thank you, Ryo. #customerexperience #leadership #cxgoalkeeper #cxtransformation #podcast #zappos #wow
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Delivering WOW Through Service with Ryo Zsun from Zappos
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