Den digitale kundeoplevelse med Kent Bredahl (forfatter af "Kundeblind"), Episode #4

from En samtale med Villy · host NexusOne | Digital PowerHouse | CPH

I episode taler Villy Gravengaard med Kent Bredahl, forfatter til bogen Kundeblind, om den digitale kundeoplevelse og hvorfor virksomheder ofte mister kunder, selv når produktet fungerer. Samtalen dykker ned i digitale touchpoints, AI, personalisering og de vigtigste data, der afslører en dårlig kundeoplevelse.

Episode metadata supplied by the publisher feed · Published May 11, 2026

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Den digitale kundeoplevelse med Kent Bredahl (forfatter af "Kundeblind"), Episode #4

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