Denise Lalanne and Carrie Ricker: A Small Change Can Make a Huge Difference

Denise Lalanne is the Director, Digital and Client Services at IWK Health Centre, where she focuses on delivering the best care through leading strategic and operational plans. Carrie Ricker supports IWK Health Centre's Innovation and Research departments acting as legal counsel. Her passion lies in encouraging innovation through strategic business and legal advice. Denise and Carrie joined forces for the Chez Neonatal Intensive Care Unit (NICU) Home initiative where their mutual passion for innovation and providing high-quality care was amplified. Using technology, this initiative will provide NICU families with the education and tools needed to be fully engaged in the care of their baby. In this episode, Denise and Carrie touch on how the Chez NICU Home initiative came to be and how it's improving care at the IWK Health Centre.   Quotables "We wanted to focus on the families and creating an environment that made them as comfortable and engaged as possible." – CR "Having that ability to phone in and find out how their baby is doing and participate in rounds is really helpful and really makes parents feel like they're part of the process." -DL "At the IWK, how we approach it is really focused on promoting care for patients as well as the experience for the families that we serve." – CR "A small change in practice can actually have a huge difference from a patient and family perspective." -DL "It's never easy but when it gets there and you see a mom saying how wonderful it was to be able to learn something or be able to see her baby today, it's makes it all worthwhile." – DL   "The reality is innovation brings with it some risks, change is risky, and everything we do in healthcare has some risks associated." – CR Mentioned in this Episode: IWK Health Centre Cisco Canada   Access More Interviews with Healthcare Leaders at HIROC.com/podcast Follow us on Twitter, and listen on Apple Podcasts, Spotify, or wherever you get your favourite podcasts. Email us at [email protected].