Denise Stevens - Adjusting to Innovation (#70)

“Everybody makes mistakes, sometimes you just have to laugh at things and not be scared to try.” - Denise StevensThank you for tuning in to episode 70 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.Whether it’s grocery delivery, UberEats, or Amazon Prime, consumers are rapidly adapting to new, online methods of service and delivery in order to protect their health and well being. Likewise, many credit unions are seeing a dramatic rise in contactless payments via Apple Pay, Samsung Pay, etc. To learn more about what this might mean for the future of payments, I’m talking with Denise Stevens, Chief Product Officer at PSCU, on this week’s episode. Denise and I dig into the changing nature of payments and what it means for credit unions, and how PSCU has been on the leading edge of the transformation since before COVID-19. Denise also shares some insights into our current situation, specifically fraud prevention efforts, as well as discusses some of the exciting new payment features her team is exploring in light of our current situation. During the leadership and life hacks portion, Denise and I chat about her approach to leadership, the strategy she uses to make difficult decisions, and why she believes that humor is one of the best tools that leaders have in their arsenal. We also talk about some of the mistakes she made as a young leader, what she’s learned from her mentors, and why it’s so important to lean on your network when you’re feeling lost - especially following the birth of a child. We have some fun with the rapid-fire questions, as we learn more about Denise's career aspirations growing up, her morning reflection routine, and her favorite albums/bands of all time. You definitely don’t want to miss this great interview. Be sure to give it a listen! Find the full show notes on cuinsight.comSubscribe on: Apple Podcasts, Spotify, Google Play, Stitcher Books mentioned on The CUInsight Experience podcast: Book List How to find Denise:Denise Stevens, Chief Product Officer at [email protected] | Facebook | Twitter Send us Fan Mail