Denmark's Service Problem
from Denmark 101 with Alex Berger Hosted by Alex Berger
Denmark has become famous for it's less than stellar service culture. While it's not as bad as what you'll find in some countries, apathy and a mild sense of buyer-be-ware is definitely quite often the case. This doesn't apply to service support and warranties, as these have been regulated by the government. If you're at a bar, restaurant, or shop though? Good luck. You're likely to find friendly but generally apathetic employees and a service culture that almost rarely goes out of its way to help the customer. The mantra that drives US service - "the customer is always right" - is anything but that in Denmark and might more aptly be called - "oops, sorry, I was texting and didn't notice you. I'll be done shortly". If you're Danish hopefully you'll find this series interesting, a bit informative, and not too outlandishly offensive. If you're a foreigner coming to Denmark, I hope this helps you build upon observations and insights the rest of us had to find out the hard way. Topics that will be covered include the Danish approach to nudity, how to make Danish friends, how to meet Danes, Danish manners, and even a look at Janteloven. Stay tuned for future updates - this is just the beginning! Explore the stories behind this podcast at http://virtualwayfarer.com. Where you can find me: BLOG - http://www.virtualwayfarer.com FACEBOOK- http://www.facebook.com/virtualwayfarer INSTAGRAM - http://instagram.com/virtualwayfarer TWITTER - http://twitter.com/AlexBerger
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