Dental CEO Podcast #59 - Stop Doing Dentistry for Free

Redo dentistry is one of the most overlooked, and expensive problems in private practice. In this episode, Scott breaks down the uncomfortable reality most dentists face: when treatment fails, we absorb the cost, strain the patient relationship, and create unnecessary tension within the team, yet none of it is clearly tracked or accounted for. From failed implants and broken crowns to patients moving away or associates re-diagnosing work, "redos" quietly erode profitability and control. This conversation unpacks why most dentists already have a “warranty” system and why it doesn’t work while offering a more structured way to handle complications, set expectations upfront, and reduce conflict when things go wrong. If you’ve ever redone work for free or felt stuck navigating those awkward moments with patients, this episode will fundamentally change how you think about managing failure in your practice.