Der Kunde lügt immer. Und im Support kann niemand lesen. ...

What this episode covers

Ist im IT-Support wieder mal die Hölle los? Kunden und Supporter schimpfen übereinander, statt miteinander zu reden? Die Stimmung ist im Keller und es geht schon lange nicht mehr um das eigentliche Problem? Wenn ihr diese Situationen kennt und etwas daran verbessern möchtet, dann ist dieser Vortrag für euch. Ich betrachte Support-Fälle aus der Perspektive des Kunden und des IT-Supports und zeige dabei typische Fälle auf, wo die Stimmung sinkt und der Fall auf eine Eskalation zusteuert. Dazu gebe ich Hinweise und Tipps, welche Fähigkeiten neben technischen Fachkenntnissen helfen, um das Support-Erlebnis auf beiden Seiten zu verbessern. Licensed to the public under http://creativecommons.org/licenses/by/4.0 about this event: https://chemnitzer.linux-tage.de/2026/de/programm/beitrag/116

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This episode was published on March 29, 2026.

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Ist im IT-Support wieder mal die Hölle los? Kunden und Supporter schimpfen übereinander, statt miteinander zu reden? Die Stimmung ist im Keller und es geht schon lange nicht mehr um das eigentliche Problem? Wenn ihr diese Situationen kennt und etwas...

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