Design Meets Democracy 🇺🇸 with Chelsea Mauldin

We are building an independent global network of people doing human-centred work. Create an account, learn, listen, connect and network - for free → https://www.thisishcd.com/signup________________________When Chelsea Mauldin began bringing design thinking into the U.S. government, she was met with scepticism — design was still seen as “throw pillows and pretty fonts.”In this deep and fascinating episode, Chelsea — Executive Director of the Public Policy Lab in New York — joins Gerry Scullion to share her journey from urban planning to pioneering human-centered design in federal and municipal agencies.They discuss:✅ How design entered the public sector during the Obama era.✅ Why half the real work happens after the design phase.✅ Building trust, ethics, and change in complex systems.✅ The People Say project — a groundbreaking, public repository for civic research.✅ What AI means (and doesn’t mean) for the future of public services.🎧 A must-listen for anyone working in service design, policy, or civic innovation.________________________BRING THIS IS HCD INTO YOUR ORGANISATION→ Train my organisation https://www.thisishcd.com/training→ Video Courses https://www.thisishcd.com/courses→ Private Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/circle-community→ Gerry's consultancy (Service Design and Design Research) https://humana.design/________________________BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullionhttps://www.thisishcd.com/learning/introduction-to-journey-management→ Discover & Connect with others https://www.thisishcd.com/directory → Claim partner discounts https://www.thisishcd.com/partners → Submit an Article https://www.thisishcd.com/blog+ Coming soon - JOB BOARD, FIND A MENTOR...and more________________________Creators & Guests Gerry Scullion - Host Chelsea Mauldin - Guest Stef Murphy - Producer Serdar Mele - Editor Click here to view the episode transcript.