Designing for Access: Not Delay

In this episode of the Best Ideas Win podcast, host Scott Perryman is joined by Eric Eskioglu and Brian Spisak for a candid discussion on what it really takes to improve patient access. They explore why innovation often falls short—becoming “innovation theater”—and how leaders can move from insight to frontline implementation. From the lessons of COVID-era decision-making to the power of job-demand diagnostics, dynamic scheduling, and change management, the conversation highlights practical strategies to build human capacity and deliver meaningful outcomes. Whether you’re a healthcare leader, clinician, or innovator, you’ll gain insights on designing systems that serve both patients and providers, breaking silos, and ensuring technology actually improves care instead of adding new burdens.