Designing for Health: Archana Tedone, PhD | Asst Professor, University of Baltimore | Psychological safety, worker stress, and patient outcomes

Organizational psychologist and assistant professor at the University of Baltimore Dr. Archana Tedone sits down with Nordic Chief Medical Officer Dr. Craig Joseph and Head of Thought Leadership Dr. Jerome Pagani. She discusses her views on psychological safety and the link between worker stress and patient outcomes, the unseen emotional labor carried by healthcare workers, and how critical user buy-in is when implementing new practices. Show notes:[00:00] Intros[01:00] Dr. Archana Tedone’s background[04:15] Psychological safety in healthcare[09:13] Barriers to achieving psychological safety[13:37] How psychological safety in the workplace affects patient care[15:11] Nurses as masters of workarounds[20:58] Designing tools and workflows with humans in mind[22:53] Things outside of healthcare that are so well designed that they bring Dr. Tedone joyFor the full transcript, click here.