Designing for Health: Randolph Bias, PhD | Founder and CUO at UXonSpec | Usability, UX, and patient retention in healthcare

Nordic Chief Medical Officer Craig Joseph, MD, talks with Randolph Bias, founder and CUO at UXonSpec. We discuss his insights on the evolution of the field, the rise of design thinking, and why intuition alone falls short. We also discuss the critical role of user research and data in shaping effective design, and why investing in usability is essential for long-term success.Show Notes: [00:00] Intros [00:17] Academic and professional background [04:00] The evolution of human factors [07:20] Data versus intuition [09:15] Selling usability [15:20] Watching versus asking [18:30] UX as a profession [21:22] The cost of poor UX in healthcare [29:14] Randolph’s favorite well-designed thing [30:42] Outros For a full transcript, click here