Designing services for messy lives
from UX Australia Podcast: All presentations from 2009-2014 Hosted by Andy Polaine
We instantly recognise the design craft and appeal of an iPhone or a Porsche, but why are our experiences with telcos, insurance companies, airlines, banks and other services regularly so awful? The answer is usually that they have ‘just happened’ and not been designed. This talk explores two themes – designing for people’s lives rather than their lives lived out on screens; and how to design coherent multichannel experiences for people’s messy, complicated lives.
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