EPISODE · Jul 21, 2021 · 24 MIN
Designing The Bespoke Experience with Ryan Ogden and Jim Walberg (Part 2)
from Estate of Mind — The Art of Selling Luxury Real Estate · host Diane Hartley, Jim Walberg, Ryan Ogden
Topics covered and questions you’ll uncover during this episode:How to identify and produce “moments that matter” in your clients’ experience with youRecognizing the difference between telling someone you’re an expert and actually demonstrating you’re an expertWhy clients shouldn’t be privy to all the behind-the-scenes happenings that take place when buying or selling a homeBalancing boundaries and empathy when you’re involved with luxury real estate transactionsThe importance of solving problems before bringing them to the attention of your clientsWhy it pays to not burden your clients with unnecessary stressResources mentioned within the episode:REAL MarketingCustomer Experience Template DownloadThe Institute for Luxury Home Marketing
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What this episode covers
In the conclusion of this two-part episode, we continue our discussion with Ryan Ogden and Jim Walberg as we talk about CX (or “customer experience”) in the world of luxury real estate. Jim and Ryan explain the importance of not only designing a bespoke experience for your luxury real estate clients, but understanding how best to interact with them (and other agents) in order to minimize stress and create a memorable overall experience.
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Designing The Bespoke Experience with Ryan Ogden and Jim Walberg (Part 2)
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