Designing with Empathy: Human-Centered Innovation in Healthcare with Sara Edwards

Human-centered design remains one of the most underdeveloped areas in healthcare—and that may be why 1 in 4 patients continue to experience harm, a statistic that has remained unchanged for decades. In this episode of Micro Moments with Peter, Sara Edwards, Director of Design Operations for the Veale Initiative for Healthcare Innovation at University Hospitals, joins the conversation to explore how human-centered design can reshape patient safety. This problem-solving approach starts with deep empathy, ensuring that solutions are built around the needs of the people we serve. Love’s other name is understanding. Without understanding, there’s no real path to progress—whether in healthcare, innovation, or human connection. Tune in for a conversation on how embracing this mindset of understanding can lead to safer, more effective, and compassionate care.