Destination Transport's Derek Birgin & Matt Griswold detail why freight still runs on people, not AI

In this episode of Behind the Wheelhouse, we sit down with Derek Birgin and Matt Griswold, co-owners of Destination Transport, for a deep dive into what truly drives success in today’s freight market. From humble beginnings as a four-person startup to becoming a trusted, nationwide brokerage, Derek and Matt break down why human relationships—not automation—remain the backbone of great service in logistics.They share how Destination Transport built its reputation through reliability, cradle-to-grave ownership, and a driver-first philosophy that sets them apart in an industry increasingly shaped by technology. We also explore their strategies for fighting fraud, improving carrier vetting, growing LTL operations, and preparing for the next wave of challenges facing brokers and shippers.Whether you're a carrier, broker, or shipper, this conversation offers rare insight into what it really takes to build trust, deliver consistently, and outperform the noise in a rapidly evolving freight environment.Follow our guest:Website: https://www.destinationtrans.com/Facebook: https://www.facebook.com/Destinationtransportmn/LinkedIn: https://www.linkedin.com/company/destinationtrans/posts/?feedView=allMatt Griswold's LinkedIn: https://www.linkedin.com/in/matthew-griswold-5979a652/Derek Birgin's LinkedIn: https://www.linkedin.com/in/derek-birgin-921175129/Follow Trucker Talk RadioYouTube: https://youtube.com/@TruckerTalkRadioTikTok: https://tiktok.com/@truckertalkradioInstagram: https://instagram.com/truckertalkradioX: https://x.com/trucktalkradioPowered by Ready AppThe driver-verification platform protecting brokers, carriers, and shippers from identity fraud, onboarding risks, and unsafe hires.Learn more at: https://ready-app.comSupport GreyCross.orgA 501(c)(3) supporting families affected by roadway tragedies across America.Donate at: https://greycross.org