Develop a 90-Day Plan for Your Customer Experience Transformation

from The Chief Customer Officer Human Duct Tape Show · host Jeanne Bliss

In this conversation, Christopher McShane, the senior vice president of customer experience at Serta Simmons Bedding chats with me about how he helped his team understand weak points in their operations. We spoke about a 90-Day plan he implented and how to develop a plan to improve both the employee and customer experience.

Episode metadata supplied by the publisher feed · Published Jul 18, 2022

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Develop a 90-Day Plan for Your Customer Experience Transformation

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