Developing Human-Centered Design Through Customer Empathy
from Experience Better: The CX Podcast Hosted by kubracx
The utility industry has changed tremendously over the past 20 years—and the utility customer has changed along with it. How can utilities keep up with the times? We asked market research and CX expert, Bill LeBlanc, to discuss how design thinking, customer empathy, and disruption play a key role. Tune in to learn how you can shape your company’s future through better CX.
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This episode is 35 minutes long.
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This episode was published on April 14, 2020.
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