Developing learning areas to improve and sustain performance, Part 2

On this episode, Tomas continues his discussion with two expert guests about learning areas and how they are proving effective and essential in developing high-reliability organizations. Moderator: Tomas Villanueva, DO, MBA, FACPE, SFHM Senior Principal, Performance Improvement Consulting Vizient Guests: Suzanne Miller, MSN, RN Senior Consulting Director, Reliability and Management Systems Vizient Katerie Chapman, MHA Senior Principal, Safe and Reliable Healthcare Vizient Show Notes: [00:41] Who engages in learning areas? [03:17] A flood of kudos in the ED – an example of lifting morale [05:10] Team participation in barcode scanning – an example of improving compliance [07:02] A resource for senior leaders [07:55] A safety concern that, once identified, was quickly corrected [08:44] Real-time nature of rounding and issue resolution Links | Resources: To contact Modern Practice: [email protected] Vizient Safe and Reliable Healthcare site Click here Suzanne’s email: [email protected] Katerie’s email: [email protected] Subscribe Today! Apple Podcasts Amazon Podcasts Android Google Podcasts Spotify RSS Feed