Developing relationships with customers

'Field Service Engineers are the eyes, the ears, and brains of the organization'.People in the field see the customers' challenges, and experience how the problems are impacting them.Service Engineers give sales people insights into the customers experience and level of satisfaction with the company's products.In the latest Podcast from The Field Engineer YouTube Channel Paul Camidge, Vikram Bhasker, and Charlie Apps offer insights into how companies can develop top quality relationships with customers by empowering Field Service Engineers to delight their customers.If your company has Field Service Engineers don't forget to thank them for the work they do. Your company's sales, and customer relationships are heavily dependent on them. During the discussion Paul Camidge introduces the following quote.“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption on our work. He is the purpose of it. He is not an outsider on our business. He is a part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so.”For the full history of this quote see https://quoteinvestigator.com/2012/08/02/gandhi-customer/